At Pillowria's Prayer Pillow Designs and More, we value your trust and strive to provide a seamless shopping experience. Please review our policies to understand how we handle orders, shipping, and returns.

Sales Tax and Order Charges:
We comply with state and federal regulations by collecting sales tax on applicable orders. When you place an order, your credit card will be charged immediately. In the event an item is out of stock, you'll either receive a refund for that item or have the option to backorder it. We recommend carefully reviewing your order for accuracy before submission, as we cannot be held responsible for errors such as incorrect credit card information or shipping addresses.

Order Changes and Cancellations:
We understand that changes may be necessary, and we provide a 60-minute window for order modifications or cancellations during our business hours (Monday to Friday, 9 AM to 5 PM). If you need to adjust your order, please reach out promptly. After this period, changes may not be possible as production may begin.

Shipping and Delivery:
We ship packages via USPS Parcel Post, ensuring the most economical route. You will receive tracking information via email once your package ships. Please note that items typically ship within 10-14 business days after your order, depending on specifications. We also offer international shipping through DHL Worldwide, although pillow inserts are not included in international orders.

Returns and Exchanges:
As all our products are handmade and customized to your specifications, we do not offer refunds, returns, or exchanges. We encourage you to ensure your order is exactly how you want it before finalizing your purchase. If you encounter any issues with your order, such as receiving a damaged or incorrect item, please notify us within three days of receipt so we can address your concerns promptly.

Thank you for choosing Pillowria's Prayer Pillow Designs and More, where we are dedicated to inspiring and encouraging a consistent prayer routine with our lovingly crafted products!